Questions and answers

FEEL FREE TO ASK A QUESTION

Rent now and save money!

General

Polish WiFi is an innovative and cheap way to provide Internet connection which enables un unlimited 4G/LTE Wi-Fi- internet access in Poland territory. It works like any other Wi-Fi hotspot - but it's personal and fits in your pocket.
The modem can be connected to all electronic devices equipped with free WiFi, like:
  • PC (Windows, Mac, Linux, etc)
  • Tablets (iPad, Samsung, Kindle, etc)
  • Smartphones (iOS, Android, Blackberry, etc)
  • and wifi handheld game consoles (Sony PS Vita, Nintendo 3DS, Nvidia Shield, Razer Edge, etc).
A portable WiFi hotspot allows you to have access to the Internet on the move, wherever you are. You can use it as a normal home connection for what follows:
  • Use maps to find your way (Google Maps, TripAdvisor)
  • Find tourist information on places, monuments, works of art, museums
  • Search and book hotels, restaurants, theatres, cinemas, public transport
  • Inform you about opening hours
  • Send and receive emails with attachments
  • Update your status on your favourite social networks
  • Make and receive VOIP calls (Skype, Viber, etc)
  • Make conference calls, update documents in the cloud, transfer large files with File Sharing services
  • Etc
1. Select the calendar days of rental
2. Select the type of device
3. Select the number of devices
4. Click ADD TO CART
5. Optionally select additional devices
6. Point to the number of add-ons and add them to your shopping cart
7. Go to the next step
8. Click on the picture to select the delivery method
9. Fill in the delivery form and go to the next page
10. Click on the image to select return option
11. Choose a payment method and fill out the form
12. Tick the box with the acceptance of the rules
13. Go to the following page and make a payment

"How to place an order step-by-step"
You can connect up to 10 devices at the same time on a Pocket WiFi (Computer, tablet, Phone, etc.). Please note that connection speed is shared between each device and can be reduced when multiple devices are in data process.
The pocket WiFi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, WhatsApp. GoogleVoice etc. over data networks.

Polish WiFi devices

Absolutely not: you push power button on the Polish WiFi router and it will make a WiFi signal. Find it on your device, enter the password (only at the first time) and you will be connected to the world. :)

For more information how to start Polish WiFi click here.
It’s very slim (less than 1,5cm thick), tiny (10cm * 6cm) and light (about 100 grams).
A fully charged battery lasts around 6 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).

If you needed, you can add an external battery to your booking card. Our external battery will add another 6 hours to the battery life.
The box includes:
  • One Polish WiFi device
  • AC adaptor
  • USB cable
  • Little user manual
  • Prepaid return envelope

Polish WiFi 3G HSPA+


Key Features:
  • Startup time: 5s
  • Up to 10 Wi-Fi devices connection
  • 1500mAh battery: support 6h working time , 20h standby time
  • Ethernet/3G dual link
  • 21M ultra speed link (21M Downlink / 5.76M Uplink)
  • WIFI 802.11 b/g/n
  • Support Windows/MAC/ IPhone, iPad / Android and Other Smart Phones and Tablets
  • Dimensions: 92.8*60*14mm


Polish WiFi 4G LTE


Key Features:
  • Up to 10 Wi-Fi devices connection
  • 1500mAh battery: support 6h working time , 20h standby time
  • Ethernet/4G dual link
  • LTE 150Mbps/LTE 112Mbps
  • WIFI 802.11 b/g/n
  • Support Windows/MAC/ IPhone, iPad / Android and Other Smart Phones and Tablets
  • Dimensions: 93.5*57.1*12.8mm

Network coverage, speed and data usage

Polish WiFi partners are the biggest operators in Poland to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in "populated" areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas (such as the mountain Tartry), we recommend you get in touch with us in advance so we can verify the coverage.
 
In general, the better signal in your area (indicated by more reception bars), the faster the connection speed should be.
Yes it is, however, our network partners impose us fair usage policies that we need to respect.

POLAND

For Polish device if you use more than 100GB during the loan period, we may have to reduce your speed to not more than 1 Mb/s (upper speed limit) in the case of data downloaded, and no more than 384 kb/s (upper limit speed) for sent data. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your pocket WiFi and connect to the internet.

EUROPE

For European device if you use more than 500mb during the day, we may have to reduce your speed to not more than 1 Mb/s (upper speed limit) in the case of data downloaded, and no more than 384 kb/s (upper limit speed) for sent data. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your pocket WiFi and connect to the internet.
The speed of the Polish WiFi connection depends on coverage; when connected to a 3G network, download speeds will be around 7.2 Mbps, and the upload speed around 5.76 Mbps; when you connected to a 4G\LTE network, download speeds will be about 20-70 Mbps (only for 4G devices).

Delivery

To ensure availability, we recommend placing your order at least 7 working days prior to travel departure date - however, you can still place orders closer - minimum 4 working days to your departure date.

Please remember that couriers do not deliver shipments on weekends.
1. We can deliver Polish WiFi to address located in Poland or Europe (only for Europe device). You can choose your most convenient option: hotel, office, B&B (Airbnb), apartment or a friend’s address.

2. Alternatively, if you are traveling through the Poland, you can pick up your order at our collection points called Paczkomaty Inpost. It's very simple and convenient way of receipt the shipment - available 24/7.
Instructions of using Paczkomaty are available here.

3. We can also collect Polish WiFi to the nearest
Post Office called Poczta Polska. Places of Polish Post Office are available here (website in Polish).

4.
Airport's post offices
We can deliver Polish WiFi at airport's post offices. More information about Aiport's here.

Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
We can deliver Polish WiFi at airport's post offices:
 
  • For Warsaw Chopin airport, post office are available on the mezzanine floor in the newpart of the terminal. Opening hours are 8:00am to 8pm from Monday to Friday. New part terminal plan

  • For Starachowice Wroclaw airport, landside, level 0. Opening hours are from 10am to 4pm from Monday to Thursday and form 1:30pm to 8pm on Friday. Terminal plan, How it looks

  • For Pyrzowice Katowice airport, Terminal A, ground floor. Opening hours are from 8am to 7pm in Monday to Saturday. Terminal plan

If you need to pick up a package at a different time than during Polish Post Office working hours, please select option: Paczkomaty Inpost. Thanks to that, you will be able to pick up and send back your package at any time 24h/7

For other airport, please contact us by mail.
Your Polish WiFi is guaranteed to be delivered 1-3 business days before your chosen rental start date. If you need the device earlier, you need to indicate an earlier rental start date.
You can change your delivery until your Polish WiFi is sent. Just send us an email at info@polishwifi.com

Return

A few options are available to you:

1. Polish Post Office
This is free options because you use the self-addressed prepaid envelope we provide. You just have to find local post office name Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier. 

Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!


2. Paczkomaty Inpost - collection points
For this options you pay at the locker (credit card only).
Just put everything into signed envelope and drop it in a one of 2500 collection points.
Instructions of using Paczkomaty Inpost are available later in this FAQ.

Return Address:
Parcel machine code: LOD932
Zakładowa 38-40
Łódź, 92-402
E-mail: info@polishwifi.com
Phone: 605627888

3. Airport's post offices
This is free options because you use the self-addressed prepaid envelope we provide. More information in topic Can I return at the Airport?

4. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.

Our return address is:
POLISH WIFI
Adamieckiego 8/27
92-305 ŁÓDŹ
POLAND

Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.

Do not hesitate to contact us for any help!
You can return Polish WiFi at the airport's post offices:
 
  • For Warsaw Chopin airport (WAW), post office are available on the mezzanine floor in the newpart of the terminal. Opening hours are 8:00am to 8pm from Monday to Friday. New part terminal plan

  • For Starachowice Wroclaw airport (WRO), landside, level 0. Opening hours are from 10am to 4pm in Monday to Thursday and form 1:30pm to 8pm on Friday. Terminal plan, How it looks

  • For Balice Krakow airport (KRK), passenger terminal, the western part (check-in), level 0. Opening hours are from 9am to 3pm in Monday to Thursday and from 2pm to 8pm in Friday. Terminal plan

  • For Pyrzowice Katowice airport (KTW), Terminal A, ground floor. Opening hours are from 8am to 7pm in Monday to Saturday. Terminal plan

This is free options because you use the self-addressed prepaid envelope we provide. Just give the envelope to post office employee and take with you stamp confirmation.

If you need to send back a package at a different time than during Polish Post Office working hours, please select option: Paczkomaty Inpost. Thanks to that, you will be able to pick up and send back your package at any time 24h/7
 
For other airport, please contact us by mail.
Failure to return the device (including all accessories and user guides) promptly to Polish WiFi will incur additional late charges.

In the event that we fail to receive the device, or any portion of the device, 3 business days after the specified rental end date, the customer will incur a daily penalty fee of 8.9 Є 7.2 £ 10.2 $ 38 PLN until the date the device is received. If for any reason the customer is unable to return the device to us, including but not limited to the device being lost or stolen during the rental period, the customer should contact Polish WiFi immediately via email to info@polishwifi.com, so that additional late charges are not incurred.

For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.

 
You are responsible for the safe and timely return of your Polish WiFi. For this reason, we always recommend using a trackable return method.

Paczkomaty Inpost - collection points

RENT DEVICE

When you filling out the form on our website, leave your e-mail and mobile phone, then choose the Percel Locker at the most convenient location. Type in search name or address of your Hotel, B&B apartament etc. and choose the nearest parcel by click select button.

SEE MAP to find the closest pickup-up points to your destination.


WAIT FOR NOTIFICATION

As soon as the parcel arrives at your Parcel Locker, you will receive, on your mobile phone by sms and mail, notification with the code for picking it up. Save it in order to collect your percel!

FIND YOUR PARCEL

COLLECT YOUR PARCEL

When you arrive to Poland come up to the selected collection point (all parcel have English software version). Enter our mobile phone number (605627888) and the collection code (that you received by text message and e-mail) on the screen. The locker box with your parcel will open.

ADDRESS YOUR PARCEL

Don’t worry, you can choose English on the screen. 
Then click
“Send parcel” --> “Sending directly from the Parcel Machine” --> dimensions of the package (select A)
 
Enter Your e-mail and Polish WiFi phone number twice (605627888).
 
In the end You need to choose destination parcel machine --> PARCEL MACHINE CODE and then write “LOD932”. Follow the instruction on the screen. You pay for dispatch by card (only) in the parcel locker. 

Return Address:
Parcel machine code: LOD932
E-mail: info@polishwifi.com
Phone: 605627888

Return cost: about 3 Є 2 £ 4 $ 10,50 PLN

PLACE THE PARCEL IN THE LOCKER BOX

After payment by card the parcel locker will automatically open. Place your Polish WiFi package in the box.

TAKE THE CONFIRMATION

After dispatching the parcel you and Polish WiFi will receive an e-mail notification.

Managing your order

You just need to write to us ahead of time, so we can make the necessary arrangements.

Mail: info@polishwifi.com
Just contact us ahead of time and we'll make the necessary arrangements.

Mail: info@polishwifi.com
Once your application is completed through the website, but you wish to cancel your service without incurring a cancellation fee, you will need to cancel 4 working days before you are scheduled to receive the device. You have two choice to cancel the order:
 
  • by form (Link to cancel will be available in e-mail confirming the order.)
  • by e-mail (Write us an e-mail info@polishwifi.com)
If your device has already been dispatched, then we will not be able to refund relevant charges.
As mentioned in our terms & conditions, your credit card will be charged a 100 Є 86 £ 105 $ 445 PLN fee for 4G device and 45 Є 41 £ 50 $ 200 PLN for 3G device.
You can easily get 10% discount on your order!
 
We will be pleased if you post photo from your trip with Polish WiFi on Facebook, Twitter or Instagram with #polishwifi
Only because of this we send You back 10% costs from current order.

Payment

The payment is done online, at the time of the order made on our booking page.
Polish Wifi accepts most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, JCB and American Express. You can also make payments through PayPal system.
 
Polish WiFi will not charge a deposit for orders placed using a credit card via the official website.
 
Yes, please email info@polishwifi.com to request one.