Questions and answers

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General

Polish WiFi is an innovative and cheap way to provide Internet connection which enables un unlimited 3G, 4G or 4G+ Wi-Fi- internet access in Poland territory. It works like any other Wi-Fi hotspot - but it's personal and fits in your pocket.
The modem can be connected to all electronic devices equipped with WiFi, like:
  • PC (Windows, Mac, Linux, etc)
  • Tablets (iPad, Samsung, Kindle, etc)
  • Smartphones (iOS, Android, Blackberry, etc)
  • and wifi handheld game consoles (Sony PS Vita, Nintendo 3DS, Nvidia Shield, Razer Edge, etc).
and many others devices.
A portable WiFi hotspot allows you to have access to the Internet on the move, wherever you are. You can use it as a normal home connection for what follows:
  • Use maps to find your way (Google Maps, TripAdvisor)
  • Find tourist information on places, monuments, works of art, museums
  • Search and book hotels, restaurants, theatres, cinemas, public transport
  • Inform you about opening hours
  • Send and receive emails with attachments
  • Update your status on your favourite social networks
  • Make and receive VOIP calls (Skype, Viber, etc)
  • Make conference calls, update documents in the cloud, transfer large files with File Sharing services
  • Etc
You can connect up to 5 devices at the same time. Please note that connection speed is shared between each device and can be reduced when multiple devices are in data process.
The pocket WiFi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, WhatsApp. GoogleVoice etc. over data networks.

Polish WiFi devices

The box includes:
 
  • Polish WiFi hotspot
  • AC adaptor with Micro - USB cable
 
 
  • Little user manual
Absolutely not: you push power button on the Polish WiFi router and it will make a WiFi signal. Find it on your device, enter the password (only at the first time) and you will be connected to the world. :)

For more information how to start Polish WiFi click here.
For device 3G,4G/LTE:
A fully charged battery lasts around 6 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).

For device 4G+/LTE+:
A fully charged battery lasts around 10 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).

If you needed, you can add an external battery to your booking card. Our external battery will add another 6 hours to the battery life.

Device 3G:

  • Up to 10 Wi-Fi devices connection
  • 1500mAh battery: up to 6h working time, 20h standby time
  • Ethernet/3G dual link
  • 21M ultra speed link (21M Downlink / 5.76M Uplink)
  • WIFI 802.11 b/g
  • Support Windows/MAC/ IPhone, iPad / Android and Other Smart Phones and Tablets
  • Dimensions: 92.8*60*14mm


Device 4G/LTE:

  • Up to 10 Wi-Fi devices connection
  • 1500mAh battery: up to 6h working time, 20h standby time
  • Ethernet/4G dual link
  • LTE 150Mbps/LTE 112Mbps
  • WIFI 802.11 b/g/n
  • Support Windows/MAC/ IPhone, iPad / Android and Other Smart Phones and Tablets
  • Dimensions: 93.5*57.1*12.8mm


Device 4G+/LTE+:

  • Up to 5 Wi-Fi devices connection
  • Support 10h working time
  • 4G+/LTE+ dual link
  • Download 300Mb/s, Upload 150Mb/s
  • WIFI 802.11 b/g/n
  • Support MAC/ iPhone, iPad and Other Smart Phones and Tablets
  • Systems Windows, iOS, Android
  • Dimensions: 127 mm x 65,7 mm x 14,2 mm
  • Coverage: 4 biggest operators in Poland

Network coverage, speed and data usage

Polish WiFi partners are the biggest operators in Poland to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in "populated" areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas (such as the mountain Tartry), we recommend you get in touch with us in advance so we can verify the coverage.

For 3G, 4G/LTE devices, we offer the coverage of one of the largest operator in Poland. For a 4G + / LTE + device, you will have access to all the largest operators in Poland and abroad.
 
In general, the better signal in your area (indicated by more reception bars), the faster the connection speed should be.

The speed of Polish WiFi depends on many factors, such as the quality of the infrastructure, bandwidth at a given time (number of users connected at the same time), and geographical conditions etc.
Yes it is, however, our network partners impose us fair usage policies that we need to respect.

For device 3G and 4G/LTE:

If you use more than 100GB per month, we may have to reduce your speed to 1 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.

For device 4G+/LTE+:

If you use more than 200GB per month, we may have to reduce your speed to 5 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.


After the limit is reached, for an additional fee, we can increase the limit in full speed by 30GB, 100GB or 200GB depending on the device.
 
The speed of the Polish WiFi connection depends on coverage;

- when connected to a 3G network, download speeds will be around 7.2 Mbps, and the upload speed around 5.76 Mbps;

- when you connected to a 4G\LTE network, average internet speed for our customers: 25.6 Mbps and upload speeds of 12.0 Mbps

- when you connected to a 4G+\LTE+ network, average internet speed for our customers: 35.6 Mbps and upload speeds of 17.0 Mbps

Delivery

1. We can deliver Polish WiFi to address located in Poland. You can choose your most convenient option: hotel, office, B&B (Airbnb), apartment or a friend’s address.

2. Alternatively, you can pick up your order at our collection points called Paczkomaty Inpost. It's very simple and convenient way of receipt the shipment - available all day.
Instructions of using Paczkomaty are available here.

3. We can also collect Polish WiFi to the nearest
Post Office called Poczta Polska. Places of Polish Post Office are available here (website in Polish).

4.
Airport's post offices
We can deliver Polish WiFi at airport's post offices. More information about Aiport's here.

Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
1. PERSONAL COLLECTION WARSAW ŁOPUSZAŃSKA (FREE OF CHARGE)
Packages can be picked up from a point located near the airport in Okęcie.


Łopuszańska 22 Shopping Center
Pick-up point: By4you Store, Away B, box 31
The pickup point is open Monday to Saturday from 10:00am to 9:00pm

Please let us know what day you want to collect, so that you can notify the service about the implementation.


2. PERSONAL COLLECTION WARSAW CENTER (FREE OF CHARGE)
Parcels can be picked up from a point located in the very center of Warsaw.


Shopping arcade / underground passage at Rondo Dmowskiego lok. 14
Pickup point: By4you Store
The pickup point is open from Monday to Friday from 7:00am to 8:00pm. On Saturdays from 3:00pm to 5:00pm

Please let us know what day you want to collect, so that you can notify the service about the implementation.


3. PERSONAL COLLECTION LODZ (FREE)
You can pick up Polish WiFi in person from our office at the following address:

XOXO Solutions Sp. z o.o.
Bionanopark
ul. Dubois 114/116
93-465 Lodz

Our office is open from Monday to Friday, 8:30am to 4:00pm. Polish WiFi can also be picked up at later hours or on weekends. Please contact us in advance - we will leave the router for collection at the reception desk of the building, which is open until 10:00pm. Being in the office building - please call us. Our employee will provide Polish WiFi to their own hands and will try to answer them if you have any questions.


4. PERSONAL COLLECTION KRAKÓW (FREE OF CHARGE)
Pick up Polish WiFi in person at the pickup point located in the city center at:

Biuro Podróży SOLTUR SP. Z O.O.
Szczepański Square 5
31-011 Krakow

The pickup point in Krakow is open from Monday to Friday from 9:00am to 5:00pm.
Please let us know what day you want to collect, so that you can notify the service about the implementation.


After placing the order, you will receive an SMS with the device pickup number.
You can pick up Polish WiFi in the airport post office when you arrive or in pick up point "Stacja z Paczka" near Airport.

To receive your Hotspot just mention that you are collecting a package addressed to you, show any ID/passport. Be sure to use the same name when making the order. 
 

WARSAW (CHOPIN) AIRPORT
 
Pick up Point
Post Office: 


Openning hours:
08:00 AM – 08:00 PM 
From Monday to Friday

 

Location in the airport:
Available on the mezzanine floor in the newpart of the terminal
 

 
Pick up Point
"Stacja z Paczka":


Openning hours:
24 hours 
All days of the week and weekend.

 

Location in the airport:
Available at petrol station ORLEN, 500m from terminal           

  
Pick up Point
Paczkomaty 24/7


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

WAW116AP - Postepu 5 street, 02-676 Warszawa                

About 3,8 km from Chopin airport              
   


WAW29A - Cybernetyki 21 street, 02-677 Warszawa
WAW165AP - Cybernetyki 21 street, 02-677 Warszawa
WAW63N - Cybernetyki 10 street, 02-677 Warszawa

About 3,5 km from Chopin airport - three on one street


Two machines are located next to each other

Paczkomat on map
 

WARSAW (MODLIN) AIRPORT
 
Pick up Point
Paczkomaty 24/7


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

NDM01B - Thommee 1A street, 05-102 Nowy Dwor Mazowiecki

Located on Modlin airport parking   

 

KRAKOW (BALICE) AIRPORT
 
Pick up Point
Paczkomat 24/7:


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

KRA01B - Na Lotnisko 17 street, 32-083 Krakow                     

Next to airport's terminal
                        

 
 

WROCŁAW (STARACHOWICE) AIRPORT
 
Pick up Point
Post Office: 


Openning hours:
10:00 AM – 04:00 PM 
From Monday to Thursday
01:30 PM - 08:00 PM
Friday

 

Location in the airport:
Available on landside, level 0 on Polish Post Office.                    

 
 
KATOWICE (PYRZOWICE) AIRPORT
 
Pick up Point
Post Office: 


Openning hours:
08:00 AM – 07:00 PM 
From Monday to Saturday

 

Location in the airport:
Available Terminal A, ground floor on Polish Post Office.               

  
Pick up Point
Paczkomat 24/7:


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

OZR01B - Wolnosci 90 street, 42-625 Ozarowice                         

On the left from airport terminal

 
 
GDAŃSK (LECH WAŁĘSA) AIRPORT
 
Pick up Point
"Stacja z Paczką": 


Openning hours:
24 hours 
All days of the week and weekend.

 

Location in the airport:
Available at petrol station ORLEN, 800m from terminal           

 
Pick up Point
Paczkomat 24/7:


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

GDA17B - Slowackiego 195 street, 80-298 Gdansk               

About 500 m from airport terminal              


Paczkomat on map

GDA11B - Slowackiego 173 street, 80-298 Gdansk

About 1,5 km from airport terminal


Paczkomat on map

GDA26N - Spadochroniarzy 17 street, 80-298 Gdansk

About 1,5 km from airport terminal

 

POZNAN (LAWICA) AIRPORT
 
Pick up Point
Paczkomat 24/7:


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

POZ02B - Bukowska 285 street, 60-189 Poznan                   

About 750 m from airport 
Near McDonald's and BP gas station

Paczkomat on map

  
POZ47N - Zlotowska 6-8 street, 60-189 Poznan   

About 650 m from airport 
Near Netto supermarket 

 
 

RZESZOW (JASIONKA) AIRPORT
 
Pick up Point
Paczkomat 24/7:


Openning hours:
24 hours 
All days of the week and weekend.

 

Location:
Available in area mentioned on below:

RZE01A - Jasionka 942 street, 36-002 Rzeszow                  

About 1,2 km from airport terminal

 

If you need to pick up a package at a different time than during Polish Post Office working hours, please select option: Paczkomaty Inpost. Thanks to that, you will be able to pick up and send back your package at any time 24h/7

For other airport, please contact us by mail.
To ensure availability, we recommend placing your order at least 2 working days prior to travel departure date - however, you can still place orders closer - one day before your departure date.

Please remember that couriers do not deliver shipments on weekends.
You can change your delivery until your Polish WiFi is sent. Just send us an email at info@polishwifi.com

Return

A few options are available to you:

1. Polish Post Office
You use the self-addressed prepaid envelope we provide. You just have to find local post office name Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier. 

Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!


2. Airport's post offices
This is free options because you use the self-addressed prepaid envelope we provide. More information in topic Can I return at the Airport?

4. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.

Our return address is:

XOXO Solutions Sp. z o.o.  
Bionanopark ul. Dubois 114/116  
93-465 Łódź  
POLSKA



Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.

Do not hesitate to contact us for any help!
You can return Polish WiFi at the airport's post offices:
 

WARSAW (CHOPIN) AIRPORT
 
Drop off point: 

Openning hours:
08:00 AM – 08:00 PM 
From Monday to Friday

 

Location in the airport:
Available on the mezzanine floor in the newpart of the terminal
on Polish Post Office.

 

KRAKOW (BALICE) AIRPORT
 
Drop off point: 

Openning hours:
09:00 AM – 03:00 PM 
From Monday to Thursday
02:00 PM - 08:00 PM
Friday

 

Location in the airport:
Passenger terminal, the western part (check-in), level 0           

 

WROCŁAW (STARACHOWICE) AIRPORT
 
Drop off point: 

Openning hours:
10:00 AM – 04:00 PM 
From Monday to Thursday
01:30 PM - 08:00 PM
Friday

 

Location in the airport:
Available on landside, level 0 on Polish Post Office.                    

 
 
KATOWICE (PYRZOWICE) AIRPORT
 
Drop off point: 

Openning hours:
08:00 AM – 07:00 PM 
From Monday to Saturday

 

Location in the airport:
Available Terminal A, ground floor on Polish Post Office.               

 
This is free options because you use the self-addressed prepaid envelope we provide. Just give the envelope to post office employee and take with you stamp confirmation.

If you need to send back a package at a different time than during Polish Post Office working hours, please select option Paczkomaty Inpost 24/7 (See here)  or write to us, we will provide you soft box, which you can drop into a red mailbox on the  Airport 24/7.
 
For other airport, please contact us by mail.
Failure to return the device (including all accessories and user guides) promptly to Polish WiFi will incur additional late charges.

In the event that we fail to receive the device, or any portion of the device, 7 business days after the specified rental end date, the customer can incur a daily penalty fee of 8.9 Є until the date the device is received. If for any reason the customer is unable to return the device to us, including but not limited to the device being lost or stolen during the rental period, the customer should contact Polish WiFi immediately via email to info@polishwifi.com, so that additional late charges are not incurred.

For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.

 
You are responsible for the safe and timely return of your Polish WiFi. For this reason, we always recommend using a trackable return method.

Paczkomaty Inpost - collection points

RENT DEVICE

When you filling out the form on our website, leave your e-mail and mobile phone, then choose the Percel Locker at the most convenient location. Type in search name or address of your Hotel, B&B apartament etc. and choose the nearest parcel by click select button.

SEE MAP to find the closest pickup-up points to your destination.


WAIT FOR NOTIFICATION

As soon as the parcel arrives at your Parcel Locker, you will receive, on your mobile phone by sms and mail, notification with the code for picking it up. Save it in order to collect your percel!

FIND YOUR PARCEL

COLLECT YOUR PARCEL

When you arrive to Poland come up to the selected collection point (all parcel have English software version). Enter our mobile phone number (605627888) and the collection code (that you received by text message and e-mail) on the screen. The locker box with your parcel will open.

Managing your order

You just need to write to us ahead of time, so we can make the necessary arrangements.

Mail: info@polishwifi.com
Just contact us ahead of time and we'll make the necessary arrangements.

Mail: info@polishwifi.com
Once your application is completed through the website, but you wish to cancel your service without incurring a cancellation fee, you will need to cancel 1 working days before you are scheduled to receive the device. You have two choice to cancel the order:
 
  • by form (Link to cancel will be available in e-mail confirming the order.)
  • by e-mail (Write us an e-mail info@polishwifi.com)
If your device has already been dispatched, then we will not be able to refund relevant charges.
As mentioned in our terms & conditions, your credit card will be charged a 100 Є 86 £ 105 $ 445 PLN fee for 4G device and 45 Є 41 £ 50 $ 200 PLN for 3G device.

Payment

The payment is done online, at the time of the order made on our booking page.

Polish WiFi accepts most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, JCB and American Express. You can also make payments through PayPal system.
 
Polish WiFi will not charge a deposit for orders placed using a credit card via the official website.
 
Yes, Polish WiFi issues invoices for each order