A few options are available to you:
1. Polish Post Office
You use the self-addressed prepaid envelope
we provide. You just have to find local post office name Poczta Polska
, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier.
Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please contact us
, we’re glad to find the best solution for you!
2. Airport's post offices
This is free options because you use the self-addressed prepaid envelope
we provide. More information in topic Can I return at the Airport?
4. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.
Our return address is:
XOXO Solutions Sp. z o.o.
During preparing shipping, please include info on below:
- Purpose of sending: Mobile WiFi router return
- Customs charges: underwritten by sender
- Customs value: 10 USD
Descriptions of goods: gift
IMEI number of device (on back of XOXO WiFi): 86707… (example)
The cost of returning a device from outside the European Union is the responsibility of the customer - if you return a router from outside the EU, you are responsible for the customs fees.
Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
Do not hesitate to contact us for any help!