Openning hours:
- Monday: 01:00 PM – 8:00 PM
- Tuesday - Friday: 8:00 AM – 3:00 PM
On Saturday and Sunday the point is closed
General
Polish WiFi is an innovative and cheap way to provide Internet connection which enables un unlimited 4G or 4G+ Wi-Fi- internet access in Poland territory. It works like any other Wi-Fi hotspot - but it's personal and fits in your pocket.
The modem can be connected to all electronic devices equipped with WiFi, like:
- PC (Windows, Mac, Linux, etc)
- Tablets (iPad, Samsung, Kindle, etc)
- Smartphones (iOS, Android, Blackberry, etc)
- and wifi handheld game consoles (Sony PS Vita, Nintendo 3DS, Nvidia Shield, Razer Edge, etc).
A portable WiFi hotspot allows you to have access to the Internet on the move, wherever you are. You can use it as a normal home connection for what follows:
- Use maps to find your way (Google Maps, TripAdvisor)
- Find tourist information on places, monuments, works of art, museums
- Search and book hotels, restaurants, theatres, cinemas, public transport
- Inform you about opening hours
- Send and receive emails with attachments
- Update your status on your favourite social networks
- Make and receive VOIP calls (Skype, Viber, etc)
- Make conference calls, update documents in the cloud, transfer large files with File Sharing services
- Etc
You can connect up to 5 devices at the same time. Please note that connection speed is shared between each device and can be reduced when multiple devices are in data process.
The pocket WiFi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, WhatsApp. GoogleVoice etc. over data networks.
Polish WiFi devices
The box includes:
- Polish WiFi hotspot
- AC adaptor with Micro - USB cable
- Little user manual
Absolutely not: you push power button on the Polish WiFi router and it will make a WiFi signal. Find it on your device, enter the password (only at the first time) and you will be connected to the world. :)
For more information how to start Polish WiFi click here.
For more information how to start Polish WiFi click here.
For device 4G/LTE:
A fully charged battery lasts around 6 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).
For device 4G+/LTE+:
A fully charged battery lasts around 10 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).
If you needed, you can add an external battery to your booking card. Our external battery will add another 6 hours to the battery life.
A fully charged battery lasts around 6 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).
For device 4G+/LTE+:
A fully charged battery lasts around 10 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).
If you needed, you can add an external battery to your booking card. Our external battery will add another 6 hours to the battery life.
Device 4G/LTE:
- Up to 10 Wi-Fi devices connection
- 1500mAh battery: up to 6h working time, 20h standby time
- Ethernet/4G dual link
- LTE 150Mbps/LTE 112Mbps
- WIFI 802.11 b/g/n
- Support Windows/MAC/ IPhone, iPad / Android and Other Smart Phones and Tablets
- Dimensions: 93.5*57.1*12.8mm
Device 4G+/LTE+:
- Up to 5 Wi-Fi devices connection
- Support 10h working time
- 4G+/LTE+ dual link
- Download 300Mb/s, Upload 150Mb/s
- WIFI 802.11 b/g/n
- Support MAC/ iPhone, iPad and Other Smart Phones and Tablets
- Systems Windows, iOS, Android
- Dimensions: 127 mm x 65,7 mm x 14,2 mm
- Coverage: 4 biggest operators in Poland
Network coverage, speed and data usage
Polish WiFi partners are the biggest operators in Poland to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in "populated" areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas (such as the mountain Tartry), we recommend you get in touch with us in advance so we can verify the coverage.
For 4G/LTE devices, we offer the coverage of one of the largest operator in Poland. For a 4G + / LTE + device, you will have access to all the largest operators in Poland and abroad.
For 4G/LTE devices, we offer the coverage of one of the largest operator in Poland. For a 4G + / LTE + device, you will have access to all the largest operators in Poland and abroad.
In general, the better signal in your area (indicated by more reception bars), the faster the connection speed should be.
The speed of Polish WiFi depends on many factors, such as the quality of the infrastructure, bandwidth at a given time (number of users connected at the same time), and geographical conditions etc.
The speed of Polish WiFi depends on many factors, such as the quality of the infrastructure, bandwidth at a given time (number of users connected at the same time), and geographical conditions etc.
Yes it is, however, our network partners impose us fair usage policies that we need to respect.
For device 4G/LTE:
If you use more than 100GB per month, we may have to reduce your speed to 1 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.
For device 4G+/LTE+:
If you use more than 200GB per month, we may have to reduce your speed to 5 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.
After the limit is reached, for an additional fee, we can increase the limit in full speed by 30GB, 100GB or 200GB depending on the device.
For device 4G/LTE:
If you use more than 100GB per month, we may have to reduce your speed to 1 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.
For device 4G+/LTE+:
If you use more than 200GB per month, we may have to reduce your speed to 5 Mb/s. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your Polish WiFi and connect to the internet.
After the limit is reached, for an additional fee, we can increase the limit in full speed by 30GB, 100GB or 200GB depending on the device.
The speed of the Polish WiFi connection depends on coverage;
- when you connected to a 4G\LTE network, average internet speed for our customers: 36.6 Mb/s and upload speeds of 20.0 Mb/s
- when you connected to a 4G+\LTE+ network, average internet speed for our customers: 55.6 Mb/s and upload speeds of 25.0 Mb/s
- when you connected to a 4G\LTE network, average internet speed for our customers: 36.6 Mb/s and upload speeds of 20.0 Mb/s
- when you connected to a 4G+\LTE+ network, average internet speed for our customers: 55.6 Mb/s and upload speeds of 25.0 Mb/s
Delivery
1. We can deliver Polish WiFi to address located in Poland. You can choose your most convenient option: hotel, office, B&B (Airbnb), apartment or a friend’s address.
2. Alternatively, you can pick up your order at our collection points called Paczkomaty Inpost. It's very simple and convenient way of receipt the shipment - available all day.
Instructions of using Paczkomaty are available here.
3. We can also collect Polish WiFi to the nearest Post Office called Poczta Polska. Places of Polish Post Office are available here (website in Polish).
4. Airport's post offices
We can deliver Polish WiFi at airport's post offices. More information about Aiport's here.
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
2. Alternatively, you can pick up your order at our collection points called Paczkomaty Inpost. It's very simple and convenient way of receipt the shipment - available all day.
Instructions of using Paczkomaty are available here.
3. We can also collect Polish WiFi to the nearest Post Office called Poczta Polska. Places of Polish Post Office are available here (website in Polish).
4. Airport's post offices
We can deliver Polish WiFi at airport's post offices. More information about Aiport's here.
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
1. WARSAW CENTER
Parcels can be picked up from a point located in the very center of Warsaw.
Shopping arcade / underground passage at Rondo Dmowskiego lok. 14
Pickup point: By4you Store
The pickup point is open from Monday to Friday from 8:00am to 6:00pm.
How to reach the pickup point?
We recommend using the stairs located on the side of Marszałkowska and Świętokrzyska streets to reach the destination.
Mapy Google
2. ANDRESPOL OFFICE
You can pick up Polish WiFi in person from our office at the following address:
XOXO WiFi
Rokicinska 113
95-020 Andrespol
Our office is open from Monday to Friday, 8:30am to 4:00pm.
Mapy Google
3. CRACOW CENTER
Pick up Polish WiFi in person at the pickup point located in the city at:
Epaka.pl - punkt nadań i odbioru przesyłek kurierskich
ul. Balicka 14A/lok.5
30-149 Kraków
The pickup point in Kraków is open from Monday to Friday from 10:00am to 6:00pm and on Saturday from 10:00am to 2:00pm.
Mapy Google
4. KATOWICE
Pick up Polish WiFi in person at the travel agency located in the city center at:
Biuro podróży "Podróże"
Stanisława Moniuszki 7
40-005 Katowice
The pickup point is open from Monday to Friday from 10:00am to 6:00pm, and on Saturday from 10:00am to 2:00pm.
Google Maps
5. WROCŁAW
Pick up Polish WiFi in person at the support center located at:
Support 365
plac Kniaziewicza 5A
50-454 Wrocław
The pickup point is open from Monday to Friday from 10:00am to 6:00pm.
Google Maps
After placing the order, you will receive an SMS with the device pickup number.
Please let us know what day you want to collect your parcel, so that we can notify the service about the implementation.
You can pick up Polish WiFi in the airport post office when you arrive. We need 2-3 days for delivery to post office.
To receive your Hotspot just mention that you are collecting a package addressed to you, show any ID/passport. Be sure to use the same name when making the order.
WARSAW (CHOPIN) AIRPORT
WARSAW (MODLIN) AIRPORT
KRAKOW (BALICE) AIRPORT
WROCŁAW (STARACHOWICE) AIRPORT
KATOWICE (PYRZOWICE) AIRPORT
GDANSK AIRPORT
POZNAN (LAWICA) AIRPORT
RZESZOW (JASIONKA) AIRPORT
If you need to pick up a package at a different time than during Polish Post Office working hours, please select option: Paczkomaty Inpost. Thanks to that, you will be able to pick up and send back your package at any time 24h/7
For other airport, please contact us by mail.
To receive your Hotspot just mention that you are collecting a package addressed to you, show any ID/passport. Be sure to use the same name when making the order.
WARSAW (CHOPIN) AIRPORT
| Pick up Point Post Office:  |
Location in the airport: |
| Pick up Point Paczkomaty 24/7  |
Openning hours: Location: |
WARSAW (MODLIN) AIRPORT
| Pick up Point Paczkomaty 24/7 |
Openning hours: Location: |
KRAKOW (BALICE) AIRPORT
| Pick up Point Paczkomat 24/7: |
Openning hours: Location: |
WROCŁAW (STARACHOWICE) AIRPORT
| Pick up Point Post Office: |
Openning hours: Location in the airport: |
KATOWICE (PYRZOWICE) AIRPORT
| Pick up Point Post Office: |
Openning hours: Location in the airport: |
| Pick up Point Paczkomat 24/7: |
Openning hours: Location: |
|
|
GDANSK AIRPORT
| Pick up Point Paczkomat 24/7: |
Openning hours: Location: |
POZNAN (LAWICA) AIRPORT
| Pick up Point Paczkomat 24/7: |
Openning hours: Location: |
RZESZOW (JASIONKA) AIRPORT
| Pick up Point Paczkomat 24/7: |
Openning hours: Location: |
If you need to pick up a package at a different time than during Polish Post Office working hours, please select option: Paczkomaty Inpost. Thanks to that, you will be able to pick up and send back your package at any time 24h/7
For other airport, please contact us by mail.
To ensure availability, we recommend placing your order at least 3 working days prior to travel departure date - however, you can still place orders closer - one day before your departure date.
Please remember that couriers do not deliver shipments on weekends.
Please remember that couriers do not deliver shipments on weekends.
You can change your delivery until your Polish WiFi is sent. Just send us an email at info@polishwifi.com
Return
A few options are available to you:
1. Return by Polish Post Office
You use the self-addressed prepaid envelope we provide. You just have to find local post office name Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier.
Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
2. Return in airport post offices
You use the self-addressed prepaid envelope we provide. More information in topic Can I return at the Airport?
3. Return by pick up point Paczkoamty Inpost
Before the end of the rental period, you will receive a return code from us by SMS and mail, which must be put on the return envelope provided by us. Go to one of the 20,000 parcel lockers and enter the code on the screen. Service available 24 hours, 7 days
See here to find the closest pickup-up points to your destination.
4. Return by courier
You will get prepaid envelope with waybill to return the package. Take the package to the nearest DPD pickup point, or we will send a courier to You or hotel address.
5. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.
Our return address is:
XOXO Solutions Sp. z o.o.
Rokicińska 113,
95-020 Andrespol,
POLSKA
During preparing shipping, please include info on below:
- Purpose of sending: Mobile WiFi router return
- Customs charges: underwritten by sender
- Customs value: 10 USD
- Descriptions of goods: gift
- IMEI number of device (on back of XOXO WiFi): 86707… (example)
The cost of returning a device from outside the European Union is the responsibility of the customer - if you return a router from outside the EU, you are responsible for the customs fees.
Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
Do not hesitate to contact us for any help!
1. Return by Polish Post Office
You use the self-addressed prepaid envelope we provide. You just have to find local post office name Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier.
Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
2. Return in airport post offices
You use the self-addressed prepaid envelope we provide. More information in topic Can I return at the Airport?
3. Return by pick up point Paczkoamty Inpost
Before the end of the rental period, you will receive a return code from us by SMS and mail, which must be put on the return envelope provided by us. Go to one of the 20,000 parcel lockers and enter the code on the screen. Service available 24 hours, 7 days
See here to find the closest pickup-up points to your destination.
4. Return by courier
You will get prepaid envelope with waybill to return the package. Take the package to the nearest DPD pickup point, or we will send a courier to You or hotel address.
5. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.
Our return address is:
XOXO Solutions Sp. z o.o.
Rokicińska 113,
95-020 Andrespol,
POLSKA
During preparing shipping, please include info on below:
- Purpose of sending: Mobile WiFi router return
- Customs charges: underwritten by sender
- Customs value: 10 USD
- Descriptions of goods: gift
- IMEI number of device (on back of XOXO WiFi): 86707… (example)
The cost of returning a device from outside the European Union is the responsibility of the customer - if you return a router from outside the EU, you are responsible for the customs fees.
Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
Do not hesitate to contact us for any help!
You can return Polish WiFi at the airport's post offices:
WARSAW (CHOPIN) AIRPORT
KRAKOW (BALICE) AIRPORT
WROCŁAW (STARACHOWICE) AIRPORT
KATOWICE (PYRZOWICE) AIRPORT
Use the self-addressed prepaid envelope we provide. Just give the envelope to post office employee and take with you stamp confirmation.
If you need to send back a package at a different time than during Polish Post Office working hours, please select option Paczkomaty Inpost 24/7 (See here) or write to us, we will provide you soft box, which you can drop into a red mailbox on the Airport 24/7.
For other airport, please contact us by mail.
WARSAW (CHOPIN) AIRPORT
| Drop off point: |
Openning hours: Location in the airport: |
KRAKOW (BALICE) AIRPORT
| Drop off point: |
Openning hours: Location in the airport: |
WROCŁAW (STARACHOWICE) AIRPORT
| Drop off point: |
Openning hours: Location in the airport: |
KATOWICE (PYRZOWICE) AIRPORT
| Drop off point: |
Openning hours: Location in the airport: |
Use the self-addressed prepaid envelope we provide. Just give the envelope to post office employee and take with you stamp confirmation.
If you need to send back a package at a different time than during Polish Post Office working hours, please select option Paczkomaty Inpost 24/7 (See here) or write to us, we will provide you soft box, which you can drop into a red mailbox on the Airport 24/7.
For other airport, please contact us by mail.
Failure to return the device (including all accessories and user guides) promptly to Polish WiFi will incur additional late charges.
In the event that we fail to receive the device, or any portion of the device, 7 business days after the specified rental end date, the customer can incur a daily penalty fee of 8.9 Є until the date the device is received. If for any reason the customer is unable to return the device to us, including but not limited to the device being lost or stolen during the rental period, the customer should contact Polish WiFi immediately via email to info@polishwifi.com, so that additional late charges are not incurred.
For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
In the event that we fail to receive the device, or any portion of the device, 7 business days after the specified rental end date, the customer can incur a daily penalty fee of 8.9 Є until the date the device is received. If for any reason the customer is unable to return the device to us, including but not limited to the device being lost or stolen during the rental period, the customer should contact Polish WiFi immediately via email to info@polishwifi.com, so that additional late charges are not incurred.
For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
You are responsible for the safe and timely return of your Polish WiFi. For this reason, we always recommend using a trackable return method.
Paczkomaty Inpost - collection points
RENT DEVICE
When you filling out the form on our website, leave your e-mail and mobile phone, then choose the Percel Locker at the most convenient location. Type in search name or address of your Hotel, B&B apartament etc. and choose the nearest parcel by click select button.
SEE MAP to find the closest pickup-up points to your destination.
WAIT FOR NOTIFICATION
As soon as the parcel arrives at your Parcel Locker, you will receive, on your mobile phone by sms and mail, notification with the code for picking it up. Save it in order to collect your percel!
FIND YOUR PARCEL
COLLECT YOUR PARCEL
When you arrive to Poland come up to the selected collection point (all parcel have English software version). Enter our mobile phone number (605627888) and the collection code (that you received by text message and e-mail) on the screen. The locker box with your parcel will open.
When you filling out the form on our website, leave your e-mail and mobile phone, then choose the Percel Locker at the most convenient location. Type in search name or address of your Hotel, B&B apartament etc. and choose the nearest parcel by click select button.
SEE MAP to find the closest pickup-up points to your destination.
WAIT FOR NOTIFICATION
As soon as the parcel arrives at your Parcel Locker, you will receive, on your mobile phone by sms and mail, notification with the code for picking it up. Save it in order to collect your percel!
FIND YOUR PARCEL
COLLECT YOUR PARCEL
When you arrive to Poland come up to the selected collection point (all parcel have English software version). Enter our mobile phone number (605627888) and the collection code (that you received by text message and e-mail) on the screen. The locker box with your parcel will open.
ADDRESS YOUR PARCEL
Don’t worry, you can choose English on the screen.
Then click
“Send parcel” --> “Sending directly from the Parcel Machine” --> dimensions of the package (select A)
Enter Your e-mail and Polish WiFi phone number twice (605627888).
In the end You need to choose destination parcel machine --> PARCEL MACHINE CODE and then write “ANR01A”. Follow the instruction on the screen. You pay for dispatch by card (only) in the parcel locker.
Return Address:
Parcel machine code: ANR01A
E-mail: info@polishwifi.com
Phone: 605627888
Return cost: about 3 Є 2 £ 4 $ 10,50 PLN
PLACE THE PARCEL IN THE LOCKER BOX
After payment by card the parcel locker will automatically open. Place your Polish WiFi package in the box.
TAKE THE CONFIRMATION
After dispatching the parcel you and Polish WiFi will receive an e-mail notification.
Don’t worry, you can choose English on the screen.
Then click
“Send parcel” --> “Sending directly from the Parcel Machine” --> dimensions of the package (select A)
Enter Your e-mail and Polish WiFi phone number twice (605627888).
In the end You need to choose destination parcel machine --> PARCEL MACHINE CODE and then write “ANR01A”. Follow the instruction on the screen. You pay for dispatch by card (only) in the parcel locker.
Return Address:
Parcel machine code: ANR01A
E-mail: info@polishwifi.com
Phone: 605627888
Return cost: about 3 Є 2 £ 4 $ 10,50 PLN
PLACE THE PARCEL IN THE LOCKER BOX
After payment by card the parcel locker will automatically open. Place your Polish WiFi package in the box.
TAKE THE CONFIRMATION
After dispatching the parcel you and Polish WiFi will receive an e-mail notification.
Managing your order
You just need to write to us ahead of time, so we can make the necessary arrangements.
Mail: info@polishwifi.com
Mail: info@polishwifi.com
Once your application is completed through the website, but you wish to cancel your service without incurring a cancellation fee, you will need to cancel 1 working days before you are scheduled to receive the device. You have two choice to cancel the order:
- by form (Link to cancel will be available in e-mail confirming the order.)
- by e-mail (Write us an e-mail info@polishwifi.com)
As mentioned in our terms & conditions, your credit card will be charged:
4G+/LTE+ hotspot:
- Full loss: 149Є
- Device loss: 120Є
- Multiadapter: 19Є
- Etui: 10Є
4G/LTE hotspot:
- Full loss: 65 Є
- Device loss: 45 Є
- Charger: 10 Є
- Etui: 10Є
Other device:
- Power bank: 15Є
- Car charger: 10Є
We recommend renting Polish WiFi with insurance - every charge will be reduced up to 100%.
4G+/LTE+ hotspot:
- Full loss: 149Є
- Device loss: 120Є
- Multiadapter: 19Є
- Etui: 10Є
4G/LTE hotspot:
- Full loss: 65 Є
- Device loss: 45 Є
- Charger: 10 Є
- Etui: 10Є
Other device:
- Power bank: 15Є
- Car charger: 10Є
We recommend renting Polish WiFi with insurance - every charge will be reduced up to 100%.
Payment
The payment is done online, at the time of the order made on our booking page.
Polish WiFi accepts most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, JCB and American Express. You can also make payments through PayPal system.
Polish WiFi accepts most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, JCB and American Express. You can also make payments through PayPal system.
Polish WiFi will not charge a deposit for orders placed using a credit card via the official website.
Yes, Polish WiFi issues invoices for each order
Insurance is available as an additional option for your rental. It covers you for damage, loss (including theft) of all Equipment, by reducing the amount of the lose to:
4G+/LTE+ hotspot:
- Full loss: 40€
- Device loss: 40Є
- Multiadapter: 0Є
- Etui: 0Є
4G/LTE hotspot:
- Full loss: 20Є
- Device loss: 20Є
- Charger: 0Є
- Etui: 0Є
Other device:
- Power bank: 0Є
- Car charger: 0Є
4G+/LTE+ hotspot:
- Full loss: 40€
- Device loss: 40Є
- Multiadapter: 0Є
- Etui: 0Є
4G/LTE hotspot:
- Full loss: 20Є
- Device loss: 20Є
- Charger: 0Є
- Etui: 0Є
Other device:
- Power bank: 0Є
- Car charger: 0Є