A few options are available to you:
1. Return by Polish Post Office
You use the
self-addressed prepaid envelope we provide. You just have to find local post office name
Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier.
Places of Polish Post Office are available here (website in Polish).
Any doubt about delivery? Please
contact us, we’re glad to find the best solution for you!
2. Return in airport post offices
You use the
self-addressed prepaid envelope we provide. More information in topic
Can I return at the Airport?
3. Return by pick up point Paczkoamty Inpost
Before the end of the rental period, you will receive a return code from us by SMS and mail, which must be put on the return envelope provided by us. Go to one of the 20,000 parcel lockers and enter the code on the screen. Service available 24 hours, 7 days
See here to find the closest pickup-up points to your destination.
4. Return by courier
You will get prepaid envelope with waybill to return the package.
Take the package to the nearest DPD pickup point, or we will send a courier to You or hotel address.
5. From elsewhere
You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.
Our return address is:
XOXO Solutions Sp. z o.o.
Rokicińska 113,
95-020 Andrespol
,
POLSKA
During preparing shipping, please include info on below:
- Purpose of sending: Mobile WiFi router return
- Customs charges: underwritten by sender
- Customs value:
10 USD
-
Descriptions of goods:
gift
-
IMEI number of device (on back of XOXO WiFi): 86707… (example)
The cost of returning a device from outside the European Union is the responsibility of the customer - if you return a router from outside the EU, you are responsible for the customs fees.
Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
Do not hesitate to contact us for any help!