General information

• What is Polish WiFi?

  Polish WiFi is an innovative and cheap way to provide Internet connection which enables un unlimited 4G/LTE Wi-Fi- internet access in Poland territory. It works like any other Wi-Fi hotspot - but it's personal and fits in your pocket.

• How to place an order?

  1. Select the calendar days of rental
  2. Select the type of device
  3. Select the number of devices
  4. Click ADD TO CART
  5. Optionally select additional devices
  6. Point to the number of add-ons and add them to your shopping cart
  7. Go to the next step
  8. Click on the picture to select the delivery method
  9. Fill in the delivery form and go to the next page
  10. Click on the image to select return option
  11. Choose a payment method and fill out the form
  12. Tick the box with the acceptance of the rules
  13. Go to the following page and make a payment
  
  "How to place an order step-by-step"

• What’s in the delivered box?

  The box includes:
   

  • Polish WiFi hotspot

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  • AC adaptor with Micro - USB cable

   
   

  • Little user manual

  

• How long does the battery last?

  A fully charged battery lasts around 6 hours while in use. We recommend you to charge it every night. The device can be charged via the USB adapter or a wall adapter (both cables included).
  
  If you needed, you can add an external battery to your booking card. Our external battery will add another 6 hours to the battery life.

• Where can I receive my Polish WiFi?

  1. We can deliver Polish WiFi to address located in Poland. You can choose your most convenient option: hotel, office, B&B (Airbnb), apartment or a friend’s address.
  
  2. Alternatively, if you are traveling through the Poland, you can pick up your order at our collection points called Paczkomaty Inpost. It's very simple and convenient way of receipt the shipment - available 24/7.
  Instructions of using Paczkomaty are available here.
  
  3. We can also collect Polish WiFi to the nearest Post Office called Poczta Polska. Places of Polish Post Office are available here (website in Polish).
  
  4. Airport's post offices
  We can deliver Polish WiFi at airport's post offices. More information about Aiport's here.
  
  Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!

• Is unlimited data is really unlimited?

  Yes it is, however, our network partners impose us fair usage policies that we need to respect.
  
  If you use more than 100GB during the loan period, we may have to reduce your speed to not more than 1 Mb/s (upper speed limit) in the case of data downloaded, and no more than 384 kb/s (upper limit speed) for sent data. Once you reach the limit, the connection speed will be reduced, but you will still be able to use your pocket WiFi and connect to the internet.
   

• How can I return my Polish WiFi?

  A few options are available to you:
  
  1. Polish Post Office
  This is free options because you use the self-addressed prepaid envelope we provide. You just have to find local post office name Poczta Polska, and easlly send it back to us before leaving. Post offices are generally open from 8:00am to 6:00pm Monday to Friday. Some offices are open on Saturday until 2:00pm. Just give the envelope to post office employee and take with you stamp confirmation. If not, ask the hotel receptionist if he or she can take the package and give it to the mail carrier. 
  
  Places of Polish Post Office are available here (website in Polish).
  Any doubt about delivery? Please contact us, we’re glad to find the best solution for you!
  
  
  2. Paczkomaty Inpost - collection points
  For this options you pay at the locker (credit card only). Just put everything into signed envelope and drop it in a one of 2500 collection points.
  Instructions of using Paczkomaty Inpost are available later in this FAQ.
  
  Return Address:
  Parcel machine code: LOD932
  Zakładowa 38-40
  Łódź, 92-402
  E-mail: info@polishwifi.com
  Phone: 605627888
  
  3. Airport's post offices
  This is free options because you use the self-addressed prepaid envelope we provide. More information in topic Can I return at the Airport?
  
  4. From elsewhere
  You can’t use our signed envelope and you have to do it at your own expense. Please visit a local post office and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.
  
  Our return address is:
  PW NETWORK
  Ziemowita 9/10
  92-413 ŁÓDŹ
  POLAND
  
  Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to Polish WiFi to ensure that the device was sent back as the customer claims.
  
  Do not hesitate to contact us for any help!

• Get 10% discount!

  You can easily get 10% discount on your order!
   
  We will be pleased if you post photo from your trip with Polish WiFi on Facebook, Twitter or Instagram with #polishwifi
  Only because of this we send You back 10% costs from current order.